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Frequently Asked Questions

Just call us on 0800 652 4050 or email us at sales@dscallards.com and you can discuss your requirements with one of our consultants. Alternatively, if you know which course you would like and the price, location and level, you can download our Training Booking form here. On completion, fax it back to us on 01364 652288 and we will contact you with your joining instructions.
If you are self taught in SAP Crystal Reports you may be unsure of your entry level to our training courses. Please call us to discuss your options or alternatively fill out our Training Needs Analysis form here and fax it back to us on 01364 652288 so that we can help you decide.
  • Dedicated training room or suitable meeting/conference room. The room should be quiet and free from interruptions (telephone, personal and email).
  • PC for each delegate and one for the trainer, all with SAP Crystal Reports installed, including standard sample data along with Excel 2003 or 2007. Please check that all up-to-date service packs have been installed.
  • Where there are more than three delegates, facility to display trainer's PC output on a data projector and screen OR direct onto all delegates' monitors OR on a large screen monitor (greater than 21").
  • Whiteboard or flip chart with suitable pens (range of colours) and whiteboard eraser/cleaner.
  • Sufficient seating for delegates to be able to work comfortably at their PCs with a good view of the tutor and demonstrations.
Course times are suggested as 9.30 am to 5 pm, with a one hour lunch break, morning and afternoon refreshment breaks. Course times can be readily adjusted to suit normal local working hours.
This is covered with our additional Project Kick-Start Day which would then enable us to connect directly to your database in order to start to build some business specific reports. This enables the delegates to immediately put their Crystal skills onto a relevant database footing and provide a faster ROI. Please contact us for discounted prices and special offers available for this service.
Not a problem. We can arrange this with our Crystal Mentoring Services or alternatively cover these topics in an additional Project Kick-Start Day.
After your training, DSCallards give you 30 days FREE Technical Support directly with our Crystal Team on any of the topics covered in the training you have attended. After the 30 day period, there is an option to renew this Technical Support at a discounted delegate rate of 10% for a period of twelve months to cover the day-to-day hints and tips and advice on your SAP Crystal Reports. Please feel free to contact us for prices.

SAP Crystal Reports - "Getting Started" - Delegates must have a proficient knowledge of Microsoft Windows and basic database structure.

SAP Crystal Reports - "Introduction" - Delegates must have a proficient knowledge of Microsoft Windows and basic database structure.

SAP Crystal Reports - "Advanced" - Delegates must have taken the "Introduction Course" and/or understand basic report design concepts sunch as linking, record selection, sorting, grouping, summarising, basic formulas, conditional reporting and section formatting. Relational database knowledge is recommended.

We charge all expenses for travel and subsistence and overnight accommodation for our Crystal Consultants at cost after the onsite training course has been completed. If you would like a direct estimate, please let us know and we will arrange this for you prior to your booking.

Cancellations must be in writing and received at least ten working days before the course starts or the full fee will be due.

Postponement of any training course can be arranged up to 10 days before the originally arranged date although pre-bought expenses such as travel tickets may be charged if insufficient notice is given to change them.

DSCallards reserves the right to cancel, alter or reschedule any course, but in the event of this happening, a full refund will be offered.

Payment is required at least ten days prior to the course commencement date.