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Support

SAP Crystal Reports Support Services

DSCallards will work with you to support your team once they have carried out training on Crystal Reports to take your business forward into the future. Download our Services brochure here for more information.

Post Training SAP Crystal Reports Technical Support

Post training we offer 30 days free technical support on any of the topics we have covered within the training course agenda that you attended. You can access your Crystal consultants via email from 9am till 5pm, 5 days a week with a 48 hour response rate. Then once your 30 day free trial has expired and you would like to upgrade your technical support to a DSCallards User Support Contract we’ll give you 10% discount off the price.

SAP Crystal Reports User Support Contract - £395 plus VAT

This is an annual named user contract which provides telephone and email access to DSCallards’ Support Desk, five days a week from 9 am to 5 pm. This service meets the needs of the Crystal user offering hints and tips on good report efficiencies, offering formula solutions and delivers the security of knowing that if a problem occurs, there is someone on-hand to help you.

DSCallards Crystal Care Pack - £1500 plus VAT

For the more sophisticated support requirement, we can support two named users within your organisation via the supply of a Crystal Care Pack from DSCallards. Crystal Care Packs combine the support of both SAP Crystal Reports and SAP Crystal Reports Server, allowing the customer access to our DSCallards Support Desk for unlimited annual support calls. The DSCallards Crystal Care Pack starts with an onsite system health check and continues for the year with support on SAP Crystal Reports or SAP Crystal Reports Server issues.

DSCallards SAP Crystal Reports Consulting

DSCallards Consulting takes the support one step further into the realms of building, testing, debugging and designing your reports.

SAP Crystal Reports Support SAP Crystal Server Support SAP Crystal Server Health Check SAP Crystal Reports Consulting SAP Crystal Server Migration, Installation
Post Training SAP Crystal Reports Technical Support Yes No No No No
SAP Crystal Reports User Support Contract Yes No No No No
DSCallards Crystal Care Pack Yes Yes Yes No No
DSCallards SAP Crystal Reports Consulting No No No Yes No
DSCallards SAP Crystal Server Consulting No No No No Yes


If you require further information, please call us free on 0800 652 4050